ECG issues urgent fraud warning to all customers

The Electricity Company of Ghana (ECG) has issued an urgent warning to consumers following a surge in fraudulent schemes involving fake meter sales and deceptive mobile money payment requests.

According to ECG’s General Manager for External Communications, Dr. Charles Nii Ayiku Ayiku, scammers are actively posing as company officials and field agents to swindle unsuspecting citizens.

These fraudulent operators are increasingly utilizing digital channels—including WhatsApp and TikTok—to advertise meters directly to the public.

Victims who fall for the scheme frequently lose their money when the false agents disappear after receiving payment, while those who receive unapproved hardware face prosecution for managing illegal electrical connections.

Dr. Ayiku also highlighted a tactical phone scam where fraudsters contact customers claiming their applied meters are ready for immediate installation, instructing them to make urgent transfers into private mobile money wallets.

Emphasizing that ECG operates a strictly cashless system, Dr. Ayiku clarified that company personnel never solicit funds via personal mobile accounts.

Management advises all electricity consumers to process transactions exclusively through the official ECG Power App or the USSD shortcode *226#.

The public is strongly urged to verify the credentials of field workers, decline third-party meter sales, and immediately report suspicious calls or payment demands to law enforcement.